How can I pay for my order?
We make sure payment is easy and secure! We allow you the flexibility of paying from almost any credit/debit card providers, as well through Apple pay and Google pay from your mobile device. You are also welcome to use your Amazon log in directly to pay for your order. So many choices!
How do I know my information in secure?
How long does it take to ship my order?
We get it, we're also impatient. Amazon has spoiled everyone, it's true. We will do our best to ship your order out the same or next business day. That may take an extra day or two if purchased during high-volume times (sales, holidays, ect), but we will make sure to notify you as soon as its shipped!
Can my order be delayed?
We wish there were never delays, but sometimes certain events are out of our control. If the carrier (USPS, UPS) runs into any unforeseen issues like weather, it can cause delays. Keep an eye on your tracking for daily updates during delays so you know when to best expect your order!
How Do I Cancel An Order?
That's actually as easy as pressing Alt + F4. Jk, don't do that. Please contact us as quickly as possible through email to cancel your order. Cancellation requests have to made immediately to ensure we haven't already shipped your order.
What Is Your Return Policy?
You guys are so awesome! What do I do?
It's ok, calm down. We've all been there. We are glad you love our product! We want everyone to be able to experience the joy of going on adventures and growing a relationship with our dog. If you want to share your story, go ahead and let us know on our social media pages. Thanks for all the love!